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Introduction to CSS

Manage your showing activity more effectively than ever before!

Showings Made Easy!

High Tech Meets Personal Service: The New Standard
Centralized Showing Service (CSS) is an essential part of an Agent’s daily life. It’s about the seamless integration of personal service and user-friendly technology that delivers accurate information in real-time, every day.

Imagine the time saved by calling ONE phone number to schedule an entire day of showing appointments. Instead of playing phone tag, Showing Agents can schedule an entire day of showings in just a few minutes with ONE call, saving time and effort. Because showings on listings with CSS are so easy to schedule, Listing Agents benefit by more showings on their listings. More showings support quicker sales.

Our courteous and professional customer service representatives are dedicated to each call. Excellent answer times and accurate information from well trained representatives is only part of what we do. Combining exceptional personal service with our state-of-the-art website ( and the convenience of the CSS Mobile App provides busy agents with the tools needed to succeed in a competitive real estate market.

The story of CSS is about 170,000 successful Agents managing their showing more efficiently than ever before. It’s about a smarter, quicker and more effective way to handle showing activity in less time with less effort. Say good-bye to phone tag and hello to a greater level of productivity. Imagine what you could do with CSS at your side.

CSS Provides a Full-Service Contact Center Experience plus Online Productivity Tools

  • Live Customer Service Representatives
  • Excellent answer times
  • One phone number to call
  • Online scheduling
  • Customized feedback collection
  • Prompt notifications via email and text
  • Group Email Announcements
  • Detailed reporting and market statistics
  • CSS Mobile App available for Apple and Android

Excellent personal service plus productivity tools

Extended Contact Center Hours

Monday–Sunday 8:00 a.m. – 9:00 p.m (Local Time) 
(Open 51% longer than regular office hours) 

Schedule showings 24|7|365 with has an intuitive user-friendly interface developed to increase your efficiency and productivity. Simplify your work load while providing excellent service to your clients.

Showing Agent Benefits
  • A simple, quick and easy way to schedule, cancel and re-schedule showings with
  • Schedule multiple showings at once
  • Request Showings via the MLS, or the CSS Mobile App
  • Confirmation by text and email
  • Immediate approval online for all “Go” properties
  • Receive showing instructions via text or email
  • Easily manage your showing appointments on
  • Map a Showing Tour for your buyers
  • Access buyers report
  • Provide feedback on or CSS Mobile App
  • Convenience of the CSS Mobile App makes your showing tours easier to manage when you're in the neighborhood
  • Sync all showings to your favorite online calendar with Calendar Sync
Listing Agent Benefits
  • Showing Requests sent to Listing Agent, Front Desk or other designated person (includes up to 3 parties involved in the showing process)
  • Allow Sellers to approve showing requests by email or text message
  • Receive and confirm showing requests immediately
  • Minimize phone calls and phone tag
  • Block out times a listing is not available to be shown with Schedule Blocker
  • Automatically send customizable Feedback Requests
  • Collect feedback for surveys and reports for agents and sellers
  • Provide Showing Activity Reports for agents and sellers
  • Send a group email to inform all showing agents about changes on a listing with Email Announcement
  • Easily organize your work activities, notes and showing comments with Event Journal
  • Sync all showings to your favorite online calendar with Calendar Sync
  • Manage your showings when you're out of the office with CSS Mobile App
Sellers Benefits
Seller satisfaction is improved by better and more complete communication of showing activity and feedback reporting. 
  • No missed showings
  • Showing requests directed to sellers, listing agents and/or office staff
  • Comprehensive showing history reports and feedback history
Sellers can approve showing requests by:
  • Text2Approve
  • Email
  • Via our Contact Center

Satisfied Clients

"CSS is great - it gave me my life back while giving great service to my clients!“Ruth M. from Strongsville, OH

Broker/Owner Benefits
  • Reduce 65% of incoming calls to front desk
  • Free-up staff for revenue-generating opportunities
  • Better office presentation to guests
  • Enhanced safety and security for agents and sellers
  • Increase exposure on your listings
  • Detailed office, agent and listing reports

We’re ready when you are. Give us a call at 877.688.SHOW (7469).
MLS/Association Benefits
Centralize the scheduling process for showings market-wide.
  • Call one number market-wide to schedule all showings
  • Schedule online at 24/7/365
  • Integrate into the MLS
  • Reduce the number of “No Shows”
  • Improve agent efficiency
  • Enhance Agent image
  • Augment safety and security for agents and sellers
  • Full MLS integration
  • MLS market-wide showing statistics
  • Extensive quality control standards
  • Multiple call centers to ensure service reliability
  • CSS call centers are open 51% longer than standard real estate offices
MLS Online-Only Solution
CSS Scheduler
CSS Scheduler  is an online-only scheduling tool available for integration into your MLS system, providing a single interface for use by all active MLS members.
  • Schedule from within the MLS
  • Email and text showing notifications
  • InstaCall automated caller
  • MLS-wide statistical data

Listing Presentations are more effective with CSS and Properties with CSS are easier to show and attract more showing appointments. allows Listing Agents to easily keep their clients informed about showing activity and feedback. It’s a convenient way to keep sellers informed. Agents with CSS have a competitive edge in providing excellent customer service that sellers greatly appreciate.

From the Dashboard
The Dashboard was developed to enable Agents to efficiently manage their daily tasks with ease. This simple to use, contemporary interface incorporates a host of productivity tools allowing you to make instantaneous and informed decisions at a glance. Maintain a fine-tuned level of control concerning your current and past showing activity, automated feedback, various reports and shared communications with sellers and agents.
Great Online Tools
  • CSS Mobile App
  • Text2Approve
  • Feedback
  • Calendar Sync
  • Mapping Tool
  • Schedule Blocker
  • Event Journal
  • Listing Announcements
Brand yourself
  • Customize Feedback Requests
  • Seller and agent communications
  • Seller websites
  • Link your Social Media pages

Real estate agents across the nation use to save time, increase productivity and better communicate with their clients and
other agents.
© Centralized Showing Service, Inc 2019